Prevent user with specific role from personalizing the list in workspace.

[vidhya_mouli]

We have specific agents and want to prevent them from personalizing the list in CSM Workspace. Is it possible?

[Dr Atul - LNG]

Before you begin

Role required: admin

Procedure

1. Navigate to All > System Properties > UI Properties.
2. Locate the property labeled List of roles (comma-separated) that can use Personal Lists. If blank, all can use (glide.ui.list_mechanic.roles).
3. Enter the roles for which personal lists are available, separated by commas, or leave the field blank to allow access for all users (default).

[vidhya_mouli]

Thank you for you reply. But the issue with this is I have to enter all the roles that should be able to personalize. I want to prevent personalizing instead of allowing. Also this is only for native UI. I want it for workspace.

[Dr Atul - LNG]

This is OOTB, now you can make it reverse and use it buddy

[vidhya_mouli]

The main issue is it works only in native UI and not workspace.