Prevent user with specific role from personalizing the list in workspace.
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51m ago
We have specific agents and want to prevent them from personalizing the list in CSM Workspace. Is it possible?
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35m ago
Hello @vidhya_mouli ,
Check the list control access configuration and restrict list personalization permissions for users with the specified role.
Refer Below :
Unable to hide personalized columns gear on workspace list
Control which roles can personalize lists
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26m ago
glide.ui.list_mechanic.roles works only in native UI and not in Workspace.
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6m ago
might not configurable, although can have a look
navigate to UI Builder > Select the List component and, in its configuration, turn off the column personalization. Some releases only expose this on the list menu config instead (sys_ux_list_menu_config), which has hide display flags, so check there too.
Don’t change the default page. Create a page variant (Pages > Variants > New) and set its Audience (sys_ux_applicability) to your specific roles.
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18m ago
I don't think you can do anything for workspace to restrict that
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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10m ago
try to make copy of List variant and then hide it and then use script there
I am sharing screenshots below
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
