Prevent user with specific role from personalizing the list in workspace.

vidhya_mouli
Tera Sage

vidhya_mouli_0-1792670086420.png

We have specific agents and want to prevent them from personalizing the list in CSM Workspace. Is it possible?

9 REPLIES 9

yashkamde
Giga Sage

Hello @vidhya_mouli ,

 

Check the list control access configuration and restrict list personalization permissions for users with the specified role.

 

Refer Below :

Unable to hide personalized columns gear on workspace list 

Control which roles can personalize lists 

 

If my response helped mark as helpful and accept the solution.

glide.ui.list_mechanic.roles works only in native UI and not in Workspace.

might not configurable, although can have a look

 

navigate to UI Builder > Select the List component and, in its configuration, turn off the column personalization. Some releases only expose this on the list menu config instead (sys_ux_list_menu_config), which has hide display flags, so check there too.

 

Don’t change the default page. Create a page variant (Pages > Variants > New) and set its Audience (sys_ux_applicability) to your specific roles.

 

If my response helped mark as helpful and accept the solution.

Ankur Bawiskar
Tera Patron

@vidhya_mouli 

I don't think you can do anything for workspace to restrict that

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Ankur Bawiskar
Tera Patron

@vidhya_mouli 

try to make copy of List variant and then hide it and then use script there

I am sharing screenshots below

Screenshot 2026-10-22 180611.pngScreenshot 2026-10-22 180555.pngScreenshot 2026-10-22 180530.png

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader