Prevent user with specific role from personalizing the list in workspace.

[vidhya_mouli]

We have specific agents and want to prevent them from personalizing the list in CSM Workspace. Is it possible?

[Ankur Bawiskar]

@vidhya_mouli 

did you get a chance to check and try this?

[Tanushree Maiti]

Hi @vidhya_mouli 

Under  Workspace, OOB It is not possible to prevent user to click "Personalize fields" action based on role from the "More Options" menu in a ServiceNow CSM Workspace list.

Though Zurich onwards , Servicenow supports Personalize form in workspace. (Refer: Administering form personalization )

[vidhya_mouli]

Thanks for sharing. I tried this but it did not work for workspace. This works only for classic UI.