Prevent users from logging in SN instance while preform maintenance.

[Radhika11]

Hello,

We are in the process of upgrading from Paris to Rome.  Is that a way to block all users from accessing the system except Admin role? 

Thanks

[Saurabh Gupta]

First of all you need to create a widget and a page that too is public say page id as downtime with similar content as below in the widget. Also disable sso from your end as below

Once this is ready create a page route map entry as below

In route from "landing" to "downtime" also select all the portals available in the service portals list.

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

Regards,
Saurabh

[Radhika11]

Thank you for the instruction. This is my first time creating a widget so I need sometime to research on how to create one.  

Will reach out to you for assistance if I get stuck 

[Saurabh Gupta]

Sure

[Radhika11]

Saurabh,

Questions:

1. Where do you go to disable sso?

2. Using your method, does it block all user, but not Admin users it that right?

3. How to remove top navigation links from the page?

[Saurabh Gupta]

for SSO disabling type sso in application navigator and in properties disable it. Once SSO is disabled and user is not logged in above menu will not appear.

Admin can login using a local password using url https://intsance.service-now.com/login.do

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

Regards,
Saurabh