Prevent users from updating status to resolved, closed , on hold from list view

[charitha1]

By using the Client Script on need to get out put ?  and the table is incident

[The SN Nerd]

If you want to restrict all status changes, you need to ensure no 'list_edit' ACLs pass for the State field on the incident table.

[Ankur Bawiskar]

Hi,

I agree with Paul here.

list_edit ACL is the best approach but remember users won't be able to edit anything in that field if ACL evaluates to false.

If you want users to change the status from list view but restrict which one to update then use before update BR

Condition: Status [IS ONE OF] Resolved OR Closed OR On Hold

Script:

gs.addErrorMessage('You are not allowed to change the status');

current.setAbortAction(true);

Regards
Ankur

[Sajilal]

Also have a look at the OOB List Edit ACL on Incident table and replicate for your requirement accordingly.

https://YOURSERVICENOW.service-now.com/nav_to.do?uri=%2Fsys_security_acl.do%3Fsys_id%3Dfb90a1e9a6811596009e5055b5156bcd%26sysparm_record_target%3Dsys_security_acl%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_list%3Doperation.nameCONTAINSlist%5EnameCONTAINSinci%5EORDERBYname

Thanks,

Saji

[Ankur Bawiskar]

Hi,

if you want client script then you need to use onCellEdit client script on incident table with that field

Note: Use proper choice values

Example:

6 - Resolved

7 - Closed

9 - On Hold

function onCellEdit(sysIDs, table, oldValues, newValue, callback) {

  var saveAndClose = true;
  if(newValue == '6' || newValue == '7' || newValue == '9'){
  alert('Not allowed');
  saveAndClose = false;
  } else {
  saveAndClose = true;
  }
callback(saveAndClose);

}

Regards
Ankur