Priority field issue

[nagaraju8]

Hi Guys,

I want to remove 5 - planning option from priority field in incident application.This field is coming from task table.

I removed this option via configure dictionary but still it is appearing on the form.This is the right approach or any way to do it.

Please any one suggest me.

I tried in many ways but no luck.

Thanks in advance!!

Regards,

NJ

[Chuck Tomasi · Accepted solution]

If it is coming up as a default value of 5 on new incidents, there are really only two places it can be happening.

1. The dictionary entry. Check the default value field. NOTE: this is likely the default value for TASK priority (note the table). Check and see if there is an entry in the dictionary override related list for the incident table. There may be a different default value being set there that is specific to the incident table.
2. The priority lookup rules. It sounds like you already checked that, but make sure your setter values don't include the 5 value.

Dictionary Overrides - ServiceNow Wiki

Data Lookup and Record Matching Support - ServiceNow Wiki

[nagaraju8]

Thank you Tomas,

It works for me!!

Thank you,

NJ

[Chuck Tomasi]

I'm glad you got it working.

[Swapnil Bhakar1]

Hi Nagaraju,

Please check the default value for priority field.

Currently,I think the default value for this field is sets 5 - planning.

Regards,

Swapnil

[Nia McCash]

Also, if your priority is automatically calculated via Priority Lookup Rules (Data Lookup and Record Matching Support - ServiceNow Wiki), then you may need to update the rules to exclude the 5 - Planning priority.

I'm not sure what would happen to that value in the lookup table if you deleted the option.   Check the Lookup Rules table.