PrivateなApplicationが選択できません

[慶吾岡]

OOTBのNotificationレコードを編集するためにApplicationを変更しようとしたら対象のApplicationが表示されませんでした。

なぜでしょうか？

また、どうすればこのApplicationを使用できるのでしょうか？

[Ankur Bawiskar]

@慶吾岡 

yes you can't edit that as it's private application.

It must be marked as Protection Policy as read-only at notification config level

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[Bhuvan]

@慶吾岡 

https://www.servicenow.com/community/developer-articles/understanding-application-scope-on-the-now-p...

It is expected behavior as the publisher of the app might have made it read-only or protected. You can check with Application publisher and see if they can help with necessary customization.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[慶吾岡]

編集しようとしているレコードがOOTBのものなんですがこの場合は、Applicationの発行者はServiceNowの社員になるのでしょうか？