Problem should not close unless the problem task is closed

[ursnani]

Can you please help me with this.

The problem should not be closed/resolved unless the problem task is closed.

i had written a before business rule(update)

(function executeRule(current, previous /*null when async*/) {

      var gr = new GlideRecord('problem_task');

gr.addQuery('active','true');

gr.addQuery('problem',current.sys_id);

gr.query();

if (gr.next()) {

current.setAbortAction(true);

}

})(current, previous);

though i am getting the message as invalid update but the state is changing to Closed/Resolved.

and also i want to display an alert message for the user saying that problem task is not closed.

Can anyone please help me.

Thanks

[ursnani]

this was helpful

but the state is not setting to previous state after i used "current.state=previous.state" also.

can you please help me with this also how to set the state value to previous state value.

[amlanpal]

Hi Naveen,

You do not have to use "current.state=previous.state". Did you try the script which I have provided in my last response? If not, please use the same. Whilst you will reload the record form after getting the addInfoMessage, you will find the record with it's last state (before selecting the 'Closed' state) automatically. Also please note that the Business rule will be of Before Update type.

I have checked that in my instance and is working fine. Please let me know if you find any issue.

I hope this helps.Please mark correct/helpful based on impact

[ursnani]

yes i have used it

after that also i ma ot setting the state to previous state on the form but int he list view it is not showing as closed/resolved.

[amlanpal]

Hi Naveen,

You have basically achieved your requirement. Request you to reload the form once you find the error as you have shown in your last response. You can see that the record is not updated neither is Closed/Resolved.

I hope this helps.Please mark correct/helpful based on impact

[amlanpal]

Hi ursnani,

Did you able to have a look at my last response?

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