Problem state

[Sandhya23]

Hi Community experts,

Presently, there are problem states designated with a value of 1 for "open" and 4 for "resolved," alongside other values. A new requirement has come to maintain these existing values (1 and 4) while deactivating the others and introducing additional values.

Upon doing some analysis, I discovered that certain business rules rely on the state value 4 for comparison, with conditions such as "if state is < 4." To ensure the continuity of current functionality without disruptions, I am thinking of introducing new state values, all less than 4, which would be represented as negative values. Is this approach appropriate, or are there alternative solutions to consider?

Regards,

[AnimeshP_96]

@Sandhya23 
as i said , negative values if you want you can create those, for eg if you go to change form their in "state" field it has some choice with negative value .

so the one you dont want make it inactive going to choice table and fieldname and if active then one choice label should only have one choice value.

let me know if this works, then close the thread