problem workaround field

johnrob18 · ‎01-30-2015

I have taken Problem OOB. When I type in the workaround field on the problem record does not seem to hold the data , once I have saved the record, the contents disappears - there ia an entry on the audit trail but cannot see any thing in the field.

How does the 'cascade worksround' function work - again this does not seem to do anything?

Mark Stanger · ‎01-30-2015

It's slightly different based on the field type. This code has both ways. You can just un-comment whichever one you want to use.

current.update();

workaround();

function workaround(){

var num = current.number;

var incident = new GlideRecord("incident");

incident.addQuery("problem_id", "=", current.sys_id);

incident.addQuery("incident_state", "<", 6);

incident.query();

while (incident.next()) {

//incident.comments = (num + ' ' + current.work_around.getJournalEntry(1)); //Communicate last entry from journal field

incident.comments = (num + ' ' + current.work_around); //Communicate from standard string field

incident.update();

}

gs.addInfoMessage('Workaround communicated');

action.setRedirectURL(current);

}

View solution in original post

johnrob18 · ‎01-30-2015

Hi MArk - I have sorted this thanks for your help - I was not putting the u_ in front of the user defined fields