Problem

[Anantha27]

In the problem when the priority is critical or high I need to create a PTASK automatically.

[Dr Atul G- LNG]

Hi @Anantha27 

2 ways

- Either create BR After and in that you can insert a new task or

use Flow designer to create task like we have in change.

[Harish Bainsla]

Hi @Anantha27  create business rule for reference check below link just make changes of table as per your requirement

https://www.servicenow.com/community/itsm-forum/create-problem-automatically-from-incident-if-priori...

[Mark Manders]

Use the Flow designer for this. Trigger on priority and just use the 'create record' action. No need to do this through a script.

[VaishnaviShinde]

@Anantha27 ,

You can create after insert or update Business rule:

Add below conditions

Add the below code in script section:

var prjTask = new GlideRecord('problem_task');
prjTask.initialize();
prjTask.YourfieldName = Value; (You can add you fields and their values.)
prjTask.insert();

// You can add your fields value in this syntax as well prjTask.setValue("fieldName",value);

Please Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Vaishnavi Shinde