Prohibited file extension message for Attachment on portal is not showing

stannard95
Kilo Expert

find_real_file.png

 

For some reason when I upload a file on the Portal, I don't get the message at all, and the attachment doesn't get added.

Not sure why, it's very OOTB, any ideas?
find_real_file.png

17 REPLIES 17

Hi,

since it is not there it is giving that error

can you try adding your extension here after comma and test once if it allows

,xlsx,vsd

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Yup, I've added vsd, and it now works:
find_real_file.png

find_real_file.png

 

But when I take it out, I don't get the error message

Hi,

clear instance cache using cache.do

please logout and login again and then try again it should show alert if that extension is not present.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Yep, did this step, still not working 😞

I've tested this on a fresh instance on Paris, and this error still occurs