Project workspace - View rules Not working

[eyal abu hamad]

Hello, I'm trying to implement View role on Project workspace but with no luck

[kaushal_snow]

Hi @eyal abu hamad ,

It could be due to several factors. Firstly, ensure that the View Rule is correctly configured and associated with the appropriate table and conditions. It's also crucial to verify that the Override user preference option is set to True in the View Rule settings, as this forces the view to be applied regardless of the user's personal preferences........ Additionally, check if the View field in the View Rule is populated correctly, if it's left blank, the rule won't apply any view.

>> Another common issue is that View Rules may not apply immediately; sometimes, saving and reloading the form is necessary for the changes to take effect. If you're working within a custom workspace or application scope, ensure that the view and View Rule are within the same scope, as cross scope references can lead to issues.

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[eyal abu hamad]

hey, unfortunately still no luck.
I cannot force view rule to work on project workspace.
Checked everything, the view name is correct. the condition and everything else

[Bhuvan · Accepted solution]

@eyal abu hamad 

Refer below knowledge article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1276673

Make sure 'UX View Rules Configuration' is created in addition to 'View Rule' and both are in same scope. You can validate using steps mentioned in resolution and it should work. 

If it does not work, clear browser cache, logout and login again before trying. Also try to launch from Incognito or InPrivate window of your browser and try it.

If it still does not work, share 'UX View Rules Configuration' and 'View Rule' to check why it is not working.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[eyal abu hamad]

I recreated everything in the correct scope and checked every detail and worked at last
thank you very much