We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Provider Notification not Delivering to Recipients through Virtual Agent Chat

Johanna Voeller
Tera Contributor

Hi Community,

The requirement is to send a provider chat notification that's triggered by an event, which itself is being triggered within a subflow. I have content and an action linked to the notification. 

 

I'm sending to recipients in event parm 2:

Who to Send to.png

 

In the subflow, I'm passing a comma-separated list of sys IDs in Parameter 2. However, the result in the logs of the notification when the event fires is this:

"For All Providers: Loaded 1 recipients and 2 destinations and delivered to 0 destinations."

Notification Log.png

 

The issue is that recipients are not actually receiving the notification. 

Has anyone encountered something similar or know how to fix this?

Thanks in advance for your help!

2 REPLIES 2

Andrew Meza
Tera Expert

Hello, by chance did you ever find a fix for this? Dealing with the same issue.

NToo
Tera Expert

Bump on this, we have run into the same issue