Provider Notification not Delivering to Recipients through Virtual Agent Chat

[Johanna Voeller]

Hi Community,

The requirement is to send a provider chat notification that's triggered by an event, which itself is being triggered within a subflow. I have content and an action linked to the notification. 

I'm sending to recipients in event parm 2:

In the subflow, I'm passing a comma-separated list of sys IDs in Parameter 2. However, the result in the logs of the notification when the event fires is this:

"For All Providers: Loaded 1 recipients and 2 destinations and delivered to 0 destinations."

The issue is that recipients are not actually receiving the notification. 

Has anyone encountered something similar or know how to fix this?

Thanks in advance for your help!

[Andrew Meza]

Hello, by chance did you ever find a fix for this? Dealing with the same issue.

[NToo]

Bump on this, we have run into the same issue