12-12-2024 09:08 AM
What is the purpose of 'Escalation' field on 'Task' table?
12-12-2024 11:52 AM
Hello @PoojaRaghav16
Escalation field is one of the Legacy field
Please refer below threads to know about Escalation field:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547302
https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/service-level-manag...
https://www.servicenow.com/community/itsm-forum/escalation-field-on-incident-task-table/m-p/894241
Please mark the answer as helpful and correct if helped.
Kind Regards,
Ravi Chandra
