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Purpose of 'Escalation' field on task table

PoojaRaghav16
Tera Contributor

What is the purpose of 'Escalation' field on 'Task' table? 

1 REPLY 1

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @PoojaRaghav16 

Escalation field is one of the Legacy field 

Please refer below threads to know about Escalation field:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547302

https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/service-level-manag...

https://www.servicenow.com/community/itsm-forum/escalation-field-on-incident-task-table/m-p/894241

 

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra