Qualys vulnerability integration returns 401 when executing the primary integration "Qualys Knowledge Base"

[Gowthami Senthi]

Hi Experts,

Im integrating qualys to servicenow to scan vulnerabilities and create security incident in SNOW. I have enabled appropriate plugins for the same.

Activated Plugins:

Security Operations, Security Incident Response, Vulnerability response, Threat intelligence, Qualys vulnerability integration. I have enabled the qualys integration plugins by navigating to Security Operation --> Integrations --> Integration configurations. after doing the configuration as per the documentation for a successful rest call I have to do   import Qualys Knowledge Base.

But when am running the specified integration it returns the error "Encountered error running the integration. Error: Invalid response code received from Qualys: 401"

It sounds like authentication error.

Refer screenshot for the configurations. Please guide me how to get successful integration. FYI. i have created a user "rest_30" and assinged him rest & soap roles.

Thanks in advance

[fgro]

Getting the same error, maybe a problem with the accounts itself. 

[Pragya2]

Hello, 

I am running into same error. When trying through Rest Message, I am getting 200 as response. But when I am running integration through Knowledge Base or Host detection import, Getting 401 as error and no data is retrieved.

While through rest message I can see vulnerability details in response with 200 OK.

Any thing that I am missing or should take care of?

[Rachna S]

Hi,

Did anyone manage to resolve this ? If yes, what was the root cause ? We are having the same issue with tenable integration.

[Noelinho1]

Hey guys - same here - anyone solved this yet?