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03-18-2025 11:53 PM
Are roles in Service Now standard or customizable? If customizable, is there a way to show the permissions assigned to each role.
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03-19-2025 12:15 AM
Hi @Nikita50 ,
Yes, being an admin you can modify the OOB role behavior. Contain roles are basically those role which are inherited in the ITIL role. Role you can think of just a record and that role needs to be mapped with ACL then only with that role will help in configuring the access of the system.
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Regards,
Rohit
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03-19-2025 08:02 AM
Hi @Nikita50 ,
Glad that my response was helpful. Also please accept the solution so that it benefits future reader also.
Regards,
Rohit
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03-19-2025 02:01 AM
Both ServiceNow provides standard (out-of-the-box) roles as well as the ability to create custom roles based on business requirements.
- Standard Roles: ServiceNow includes predefined roles like admin, itil, catalog_admin, approver, etc.
- Custom Roles: You can create roles with specific permissions tailored to your organization's needs
To View --> sys_user_role
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03-19-2025 05:49 AM
Hi @Nikita50
It’s both. OOTB, many roles come with the modules, but if needed, you can create a custom role. Then, you’ll assign this role to tables/modules and subsequently assign the role to groups and users."
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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