Query using GlideRecord when canRead() returns false

[vinuret]

Hi,

I have a requirement that a user, irrespective of the role configured in Service now should be able to view any incident details. Currently an Admin or the Incident submitter are able to view the incident.

I tried to query the incident using the below lines

var gr = new GlideRecord('incident');
gr.get('a valid sys_id');
console.log('Incident count: ' + gr.getRowCount()); // this line is printing 0 when the canRead() method returns false (for a user who is neither an admin nor the incident submitter) for the particular Glide record.

Please help me to fix this issue.

Thanks in advance,

Vinu

[SanjivMeher]

There is an ACL

And then there is a Before business rule on incident. You need to modify both the ACL and BR, to allow all users to read incidents

[vinuret]

Thank you so much Sanjiv for the detailed explanation. I will try to implement this and see.