Question About Reschedule/Cancel Functionality in Employee Center- Schedule an Appointment

schoi
Tera Contributor

3 weeks ago

In the Employee Center- schedule an appointment, once an appointment is scheduled, there is currently no option to reschedule or cancel it (screenshot below. There is no link). This appears to be an out-of-the-box feature, so I’m unable to modify the “Online Check-In Experience” widget.

Should this type of modification be handled within the Angular providers or the Angular ng-templates? If so, which one?

Preview file
28 KB
0 Helpfuls
  • 336 Views
1 REPLY 1

Huynh Loc
Mega Sage

3 weeks ago - last edited 3 weeks ago

Hi @schoi ,

The absence of reschedule or cancel links is expected out‑of‑the‑box behavior.
image.png
An appointment cannot be rescheduled or canceled when the current time falls within the reschedule/cancel window defined in the service configuration.

Please refer to the following documentation to review the configuration for walk‑up appointments and rescheduling behavior:

If this response was helpful, please consider marking it as Correct and Helpful. You may mark more than one reply as an accepted solution.

 

0 Helpfuls