Question on a message about the PDI

Tsura Andreeva · ‎03-27-2025

Hello Community, I recieved a message today about my PDI with the followong:

Dear Service Now Developer,
Please save your work and release the current instance by the end of April 10th, 2025. The instance has technical issues and must be retired.
Thanks for being an active member of the ServiceNow Developer Program.
Best Regards,
ServiceNow Developer Team

Would I be able to request a new instance?

Rohit Singh · ‎03-27-2025

Hi @Tsura Andreeva ,

Yes, you will be able to request a new instance. You can capture all you work in update set or take XML as backup.

Post that you can make it retire and request for a new instance.

So that when you have a new instance you can upload the XML and update set by which you will not loose your work.

If my response helped, please hit the Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Rohit

View solution in original post

Shivalika · ‎03-28-2025

Hello @Tsura Andreeva

Please confirm if you checked my answer. Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for my efforts and also it can move from unsolved bucket to solved bucket.

Regards,

Shivalika

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeE

Shivalika · ‎03-31-2025

Please confirm if you checked my answer. Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for my efforts and also it can move from unsolved bucket to solved bucket.

Regards,

Shivalika

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeE