Question on email Notification

Mani60
Tera Contributor

‎11-07-2023 05:53 AM

Hi ALL,
I have one survey, when ticket is closed in that notification I have attached survey URL when caller click on that URL it should redirect to take survey but in my case every time sys_id of instance id is different To, the sys I'd of the survey sent to the user via email, so here I need both sys IDs should be same, so how can I get only one sys I'd for both.

 

Please find the below snapshot.

 

Mani60_0-1699364942948.png

Mani60_1-1699364972510.pngMani60_2-1699365080122.png

 

Could you please help me on this.

Thanks,

0 Helpfuls
  • 254 Views
1 REPLY 1

Peter Bodelier
Giga Sage

‎11-07-2023 06:19 AM

Hi @Mani60 

 

If I understand you correctly, this is how its supposed to work.

 

The assessment instance is different for each user. The assessment is the 'parent' for the instance in which the quetions are defined.


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
0 Helpfuls