Sure, you can achieve this by using a client script in ServiceNow. Here are the steps:
- Navigate to Service Catalog > Catalog Definitions > Maintain Items.
- Open the catalog item you want to modify.
- Go to the "Client Scripts" related list and click on "New" to create a new client script.
- Set the Type to "onChange", and in the "Depends on" field, select the variable that represents your list collector.
- In the "Script" field, enter the following JavaScript code:
javascript
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading) {
return;
}
// Assuming 'other' is the value for the 'Other' choice in your list collector
if (newValue.indexOf('other') > -1) {
g_form.setDisplay('specify_other', true); // Assuming 'specify_other' is the name of your 'Specify Other' field
} else {
g_form.setDisplay('specify_other', false);
}
}
6. Click "Submit" to save the client script.
This script will run every time the value of your list collector changes. If the new value includes 'other', it will display the 'Specify Other' field. Otherwise, it will hide it.
