Hi ALL,
I have one survey, when ticket is closed in that notification I have attached survey URL when caller click on that URL it should redirect to take survey but in my case every time sys_id of instance id is different To, the sys I'd of the survey sent to the user via email, so here I need both sys IDs should be same, so how can I get only one sys I'd for both.
Please find the below survey url i have called in mail script:
(function runMailScript(current, template, email, email_action, event) {
template.print('<p><font size="3" color="#000000" face="Calibri (Body)">');
template.print('</font></p>');
template.print('<p><font face="Calibri (Body)">');
var url = "https://servicedeskuat.service-now.com/sp?id=take_survey&instance_id=${sys_id}";
template.print('<a style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; text-decoration: none; border-radius: 3px; -webkit-border-radius: 3px; -moz-border-radius: 3px; background-color: #278efc; border: 1px solid #0368d4; display: inline-block; padding: 5px" + href= ' + url + '>Click here to take the survey</a>' );
template.print('</font></p>');
})(current, template, email, email_action, event);
Please find the below snapshot:
Sys_id of asmt_assessment_instance table is different and sys_id of portal is different, Could you please help me on this.
Thanks,
