Question Regarding Platform Analytics

PrashantLearnIT
Giga Sage

‎03-03-2025 06:41 PM

All availability metrics use “outage hours and minutes “ to calculate with total outage hours divided by total monthly hours = percentage of availability [Example: February has 28 days x 24 = 672 hours ]
 
Outage has 30 minutes = 0.5 hours
 
1-(0.5/672) % 100 percent =99.9256%
 
How can I do this as this is my first time deeply exploring Platform Analytics?
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Prashant Kumar
ServiceNow Technical Architect


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3 REPLIES 3

AndersBGS
Tera Patron
Tera Patron

‎03-03-2025 11:22 PM

Hi @PrashantLearnIT ,

 

First of all, it is important to understand if you have performance analytics enabled on your instance. If not, then it will not be possible, as you need automated indicators and formula indicators to do the calculation. 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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PrashantLearnIT
Giga Sage
In response to AndersBGS

‎03-03-2025 11:57 PM

Hi @AndersBGS 

 

Yeah, it is enabled on my system

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Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.

********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect


Community Profile LinkedIn YouTube Medium TopMate
********************************************************************************************************
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AndersBGS
Tera Patron
Tera Patron
In response to PrashantLearnIT

‎03-04-2025 12:08 AM

Hi @PrashantLearnIT ,

 

So basic you need an automated indicator to capture the outage duration and a formula indicator to do the calculation. If you're not familiar with performance analytics, I would recommend the online training provided by ServiceNow to understand the concept and how things are connected to each other. 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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