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Questionnaires is not working in "CSM/FSM Configurable Workspace"

ItayB
Tera Contributor

Hello, 

I am dealing with the "Questionnaires" OOTB button. 
the button works perfectly in the UI View. 
But not working in the workspace. 

ItayB_0-1764588117391.png

 

ItayB_1-1764588141220.png

 

 

The button should open the window that shows me the relevant Questionnaires for the current work order task, this is a example from the UI Classic view: 

ItayB_3-1764588267157.pngItayB_4-1764588289272.png

 

 

WORKSPACE: 

ItayB_5-1764588326746.png



And when i click the button in the workspace view, nothing happend. 

Can someone bring me a code, or a solution for this issue? 

 


Thank you, 
Itay.



1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@ItayB 

that OOTB UI action is not configured for Workspace

Did you enable both the checkboxes from your side?

AnkurBawiskar_0-1764590226997.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader