Quick messages

Prajwal G Vaish
Giga Guru

Hi Everyone,

Is there any way to configure quick message in such a way that it includes and populate To, CC and Subject in the email when selected.

Thank you.

9 REPLIES 9

@Prajwal G Vaish  - did you try with the solution provided, it's for autopopulation 

@Karan Chhabra6 - yes, thank you for providing a alternative way.  

@Prajwal G Vaish 

As per your original question you want to set To, CC in Quick message.

That's not possible in quick message but can be done in Email client template.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@Prajwal G Vaish 

quick messages just allow you to set the body etc

They are not meant to set the TO, CC or BCC

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Rajendra Singh
Tera Contributor

 You must be selecting a Group where you are not part of. So you don't see the Quick message on Email Client