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‎04-27-2023 11:41 PM
Hi Everyone,
Is there any way to configure quick message in such a way that it includes and populate To, CC and Subject in the email when selected.
Thank you.
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‎05-02-2023 12:50 AM
@Prajwal G Vaish - did you try with the solution provided, it's for autopopulation
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‎05-02-2023 01:30 AM
@Karan Chhabra6 - yes, thank you for providing a alternative way.
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‎05-02-2023 02:09 AM
As per your original question you want to set To, CC in Quick message.
That's not possible in quick message but can be done in Email client template.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-01-2023 10:51 PM
quick messages just allow you to set the body etc
They are not meant to set the TO, CC or BCC
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-06-2024 07:13 AM
You must be selecting a Group where you are not part of. So you don't see the Quick message on Email Client