"Article Body" showing on Service Portal

Riri
Tera Contributor

3 hours ago

Hello Everyone,

 

I'm publishing a KB article for the portal use (internal) and once the KB is published on portal, it is showing "Article Body" as am actual word on the portal before showing the article content. Do we have any solution for this? 

 

Attaching a snapshot for your reference. 

 

Riri_1-1770038301354.png

 

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Dr Atul G- LNG
Tera Patron

3 hours ago

Hi @Riri 

Are you using the template for this Knowledge Article (KA)? If yes, then in this context we had a similar issue two days ago, and there is no way to remove or hide it. It’s better to change the label name in the template itself.

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Dr. Atul G. - Learn N Grow Together
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