"Create User Survey" UI Action

[Fabian10]

Hi

We like to create a UI Action on the Incident Form, which is displayed, when the Incident is resolved. This UI Action is called "Create User Survey". By clicking this UI Action we like to create a Assessment for this Incident.

I already tried to use "SNC.AssessmentCreation().createAssessments", but when I run the following code in Background Scripter I get the following result:

Script

var metric = '502a2c44d7211100158ba6859e6103a3';

var incident = '4f88910c4f5276006af8c0501310c750';

var user = 'f34c7c6b4f79f2408c8908111310c774'

gs.print(new SNC.AssessmentCreation().createAssessments(metric, incident, user));

Result:

*** Script: ,1,

No assessment instance has been created 😞

I also tried to use the following code:

var asmt_condition_trigger = 'ec8dce994fb5ba008c8908111310c762';

(new sn_assessment_core.AssessmentCreation()).conditionTrigger(current, asmt_condition_trigger); //current is the incident

But the problem with this is, that my condition trigger has a Repeat Interval of 30 Days configured. So this doesn't work, when there already was a assessment in the last 30 days.

Can anybody help me to get this UI Action working?

Best regards,

Fabian

[snehabinani26]

Hi Fabian,

Check this link Add survey button to the Incident Form

Hope this helps

[Fabian10]

Hi Sneha

Thank's a lot!

Unfortunately, they also start a survey by triggering the Trigger Condition:

new SNC.AssessmentCreation()).conditionTrigger(current, 'aac09e696f772100809df941be3ee4e8');

I already tried this, it's similar to my second approach.

var asmt_condition_trigger = 'ec8dce994fb5ba008c8908111310c762';
(new sn_assessment_core.AssessmentCreation()).conditionTrigger(current, asmt_condition_trigger); //current is the incident

For my first approach (SNC.AssessmentCreation().createAssessments) I followed this link: Re: Trigger survey form UI action button?

Best regards,

Fabian

[johnny27]

I believe we are experiencing the same issue. The output for the createASsessments call also returns the annoying ,1,

I'm on Geneva.

[johnny27]

Hey Fab,

Someone from servicenow just resolved this issue for me on hi. The trick was to have a blank string for sourceRecordID in the createAssessments call

var typeSysID = 'metric_type_sysid';//The sys_id of the metric type or survey definition to generate assessments or surveys for.

var sourceRecordID = ''; //Actually just leave this as an empty string

var userID = current.caller_id.sys_id; //One or more comma-separated sys_ids of users to send assessment or survey instances to. If this parameter is left blank, the assessment stakeholders or survey users receive instances. This parameter is required for on-demand assessments.

var result = new SNC.AssessmentCreation().createAssessments(typeSysID, sourceRecordID, userID);

But it does look like it doesn't properly set the trigger_id and related record fields so you'll need to update them accordingly.

var asmtGR = new GlideRecord("asmt_assessment_instance");

asmtGR.get(result.split(",")[0]);

asmtGR.setValue('trigger_id',current.getValue('sys_id'));

asmtGR.setValue('trigger_table','incident');

asmtGR.update();

Hope this helps others.