"Incident INC****** 'Parent Incident' Field added"

[Nani6]

HI all,

When the parent incident field is updated (when a child is added to a parent) the parent incident gets an update in the customer visible comments saying

• Incident INCxxxxxx 'Parent Incident' Field added.

can anyone tell me which business rule is running to add that comment to the parent?

Thanks

[Saurav11]

Hello All,

It's an OOB functionality. And for tge script looks like we do not have access to that script.

Only the servienow platform team can access it

Thanks