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"No Longer Required" is selected in approval table the workflow is not moving to next step

SubithaM
Tera Contributor

@Ankur Bawiskar - I have a Catalog item where Approval is getting generated, if the approver click "No Longer required" the workflow is not moving to next step.

SubithaM_0-1748502675501.png

 

1 REPLY 1

Ankur Bawiskar
Tera Patron

@SubithaM 

approver can select either approve or reject

Why and how are they selecting "No Longer required"?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader