"Notepad++ plugin - compare" option is not able to select in software request

[SrinivasuSa]

Hi @community 

The user is unable to select the ‘Notepad++ plugin – Compare’ option in the Software field within the Software Request catalog. The option appears while searching, but after selection it disappears and an error is shown. Additionally, ‘Notepad++ plugin – Compare’ is not available in the cmdb_software_product_model table.
Please find the screenshots attached for your reference and advise

Kindly review and advise?

Thanks in advance!
Srinivasu 

[Tanushree Maiti]

Can you type the error  here. Not able to see it clear.

[SrinivasuSa]

Hi @Tanushree Maiti ,

Thank you for your response!

Kindly review this and advise on the possible root cause

Best regards,
Srinvasu

[Tanushree Maiti]

Open catalog client script (onChange) on variable "Software from catalogue" . You have a custom validation is there. Check the logic or share the code screen shot.

[Dr Atul - LNG]

Hi @SrinivasuSa 

Is this issue occurring with only one product or with all products? It looks like this specific product licence may not be available in the backend.”