"Notepad++ plugin - compare" option is not able to select in software request

SrinivasuSa
Tera Contributor

4 hours ago

Hi @community 

The user is unable to select the ‘Notepad++ plugin – Compare’ option in the Software field within the Software Request catalog. The option appears while searching, but after selection it disappears and an error is shown. Additionally, ‘Notepad++ plugin – Compare’ is not available in the cmdb_software_product_model table.
Please find the screenshots attached for your reference and advise

 

SrinivasuSa_0-1770977801524.png

 

SrinivasuSa_1-1770977836660.png

 

SrinivasuSa_2-1770977913936.png


Kindly review and advise?

Thanks in advance!
Srinivasu 

0 Helpfuls
  • 129 Views
7 REPLIES 7

SrinivasuSa
Tera Contributor
In response to Dr Atul G- LNG

3 hours ago

Hi @Dr Atul G- LNG ,

Good Day!

This issue is only with one product

Thanks,
Srinivasu

0 Helpfuls

Dr Atul G- LNG
Tera Patron
In response to SrinivasuSa

3 hours ago

Please try from the native view and check whether you are able to raise a request and allocate this item. I believe this could be related to a licensing restriction — it’s possible that there are no remaining allocations available for this product

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

SrinivasuSa
Tera Contributor
In response to Dr Atul G- LNG

3 hours ago

I checked from the native view as well, but I am still unable to raise a request for that item.

Could you please clarify why the item is visible in the selection list but disappears after being selected?

0 Helpfuls