"Quick Message" dropdown missing in Email client

[sapna_sagar]

"Quick Message" drop down is not available in email client . what i need to do for enable this?

[sachin_namjoshi]

You have to create 1 quick message first before the selector will appear.   Also you may have specified a group in the quick message.   If you clear out the group field in the quick message it will appear for everyone.

Enabling the Email Client - ServiceNow Wiki

Regards,

Sachin

[march]

The quick message option will only appear after you define one or more quick message.

System Policy > Email > Quick Messages

[sapna_sagar]

Guys, I have already lots of Quick message. still dropdown is missing.

[sachin_namjoshi]

Please check if there are ACL's modified on sys_email_canned_message table.

Also, you can turn on debugging security rules to check which ACL is preventing showing of quick messages drop down.

Regards,

Sachin