"Requester Information" icon is missing in SOW side panel on Interaction.
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06-09-2025 02:49 PM - edited 06-10-2025 06:36 AM
Hello All,
I am trying to bring "requester Information" little person icon on side bar of SOW as shown in below screen shot. Any idea how can bring it back on Interaction form in SOW?
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06-10-2025 06:44 AM
bring it back -> are you saying it was showing earlier?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-10-2025 07:53 AM
@Ankur Bawiskar - Yes it was there before. If it has stopped seeing, then since which version? It there any documentation on that?
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06-10-2025 08:13 AM
did you recently upgrade your instance?
Did you recently upgrade the SOW plugin?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-10-2025 09:06 AM
We upgrade to Xanadu and plugin Installed version 6.1.5. 'Requester Information' is not available in this plugin?