"State" remains open when Request State is "Closed Complete"

[Sysop]

After the sctasks are closed the ritms are closed, once the ritms are closed the "Request state" is set to closed but the "State" still remains open and the ticket has a time stamp of when its closed.  Looking back a few months ago, this was not happening .  We have recently added more people that just me working on SN so it could have been a change one of them made.  Can someone please advise on the likely culprit that is causing this?

[Brian Lancaster]

Ok, that looks correct. Create a request and push it thought the process up until you close it out. Then open a new tab with just the request open. Right click on state and choose watch. Then on the other tab follow the process you would normally to close out the request. Once done go to the tab were you were watching the request and see what business rule, UI Policies, etc. ran. Then we can take a look at them.

[Sysop]

Ok. Closed the task out which closed the RITM out and set the Request State to Closed Complete.  It doesn't look like anything happened in the Field Watcher log.

[Brian Lancaster]

make the watch popup at the bottom medium or large so you can see what ran.

[Sysop]

Empty

[Brian Lancaster · Accepted solution]

Strange, its almost like the BR is not active but you already confirmed it is. You may want to open a Now Support case.