"Suspend Case" button on HR Task (Workspace)

[miro2]

Hi,

I'm looking for more information about "Suspend Case" UI Action available on HR Task. 

Suspend HR case action is available on active tasks when the parent HR case is not suspended or closed but my concern is that button is visible on the task form before submission (parent HR Case state is "Work in Progress").

Why does "Suspend Case" button become visible when creating an HR Task (before submitting it)? Its not visible when parent HR Case state is "Draft" or "Ready".

HR Case on HR Agent workspace

HR Task before submission

Is this expected behavior and is it working by design or should "Suspend Case" button only by visible once the task is submitted?

[miro2]

@Pranesh072 
it seems like it's working on the classic UI, not on the HR Agent workspace (button is visible before submitting the HR task form)

[Community Alums]

Hi @miro2 ,

Correct the UI action is OOTB.

[miro2]

@Pranesh072 @Community Alums 
I double-checked on a new instance, and the 'Suspend Case' button appears on the HR Task (Workspace).

It's OOTB configuration, but it seems like a minor bug because it shouldn't be there. The only thing I can do is report the bug to ServiceNow. Is that correct?

[Community Alums]

@miro2 ,

That's a OOTB UI action, it should be these on HR task itself, it's not a bug.

As i explained on my previous answer, that's the use case for it which primarily revolves around SLA.

If you don't want to see, you can mark the UI action active "false".

[miro2]

@Community Alums 
It's okay if this is visible on the HR Task (when HR Task is already created), but my concern is that it's visible before the HR Task form has been submitted. For this particular scenario, I don't think this button should be visible (for other scenarios, I agree with you).
I know it's a minor thing, but from my understanding, this button shouldn't be displayed on the creation of the HR Task form.