"teams_call" Quick action is not working as expected

karunakar onted · ‎08-22-2025

As an agent after accepting a chat in agent workspace, I am unable to use this quick link "teams_call"
getting the error, even though we have integrated the ServiceNow with teams.

Dr Atul G- LNG · ‎08-22-2025

Hi @karunakar onted

Please try to repair the SOW an team plugin once and update as well.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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glideFather · ‎08-22-2025

Hi @karunakar onted,

is it something that used to work and then it suddenly stopped or it never worked before?

✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---

karunakar onted · ‎08-25-2025

HI @glideFather
never tried it before