"teams_call" Quick action is not working as expected

karunakar onted · ‎08-22-2025

As an agent after accepting a chat in agent workspace, I am unable to use this quick link "teams_call"
getting the error, even though we have integrated the ServiceNow with teams.

Dr Atul G- LNG · ‎08-22-2025

Hi @karunakar onted

Please try to repair the SOW an team plugin once and update as well.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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GlideFather · ‎08-22-2025

Hi @karunakar onted,

is it something that used to work and then it suddenly stopped or it never worked before?

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karunakar onted · ‎08-25-2025

HI @GlideFather
never tried it before