"View/Run" Reports module not working - linking to blank page

[kc99]

Hi,

yesterday I copied a report (via XML) from LIVE into our DEV instance.

When I tried to 'View/Run' this report the main page iframe is completely blank.

I deleted the report on the assumption that it was the copy that caused the problem but it's still not working.

The URL under the module is still 'report_home.do?jvar_selected_tab=myReports' - I've also tried this URL without the arguments (report_home.do) but still no luck.

I've also checked the logs and can't see any errors relating to this URL,

Has anyone ever seen this before?

There are a few discussions on the community but none of them relate to a completely blank iframe.

Any suggestions would be very welcome,

thanks,

Keiron.

[Deepak Ingale1]

Please check if there are any UI Scripts (global) are also loaded via XML

Also, try to clear the instance cache by hitting cache.do page and check if it helps

[kc99]

Hi Deepak.

Thanks for taking the time to reply.

There were no UI Scripts in the XML - I exported the report as a single item.

I have tried clearing the cache several times (sorry, I should have mentioned this).

The strange thing is that, when I view the source code of the iframe, it does have all of the relevant HTML code e.g. I can see the code for all of the buttons that would normally appear on the reports home page.

Thanks,

Keiron.

[Deepak Ingale1]

Hi Keiron,

Did you try to clear browser cache as well. May be older code is still cached in the browser.

Are you getting same issue if tried with other browser as well

Could you paste the screenshot of view/run module configuration ?

[kc99]

Hi Deepak,

yes, I've tried clearing the browser cache as well as different browsers.

The module hasn't been changed and is as below...