Hello,
I would like to know if it is possible to run a rule/workflow/script that would send a "closed complete" case back to "ready" state and notify the "assigned to" person when a closed case receives an email response. We have had a number of employees who replied to email notifications after a case is closed and the HR agent does not know they have asked a question about a closed case because the case does not go back to "ready" and they do not get an email notification.
Thank you!
