This question was raised sometime ago where in a catalog item, there is sys_user_group reference variable. When SNC_internal role user tries to raise a request they are not able to select the group in reference variable it shows "no group found". However, Admin and ITIL role users able to see the groups. I checked the ACLs and Business rules related to sys_user_group table. but still not able to find the cause of issue.
As previous advised in the other question, I have created a "Read" ACL on that table and only assign the "snc_internal" role but that did not work. What else can be done?
