Re:snc_internal user can't able to see the group information in service portal

[Kelvin-KenA2855]

This question was raised sometime ago where in a catalog item, there is sys_user_group reference variable. When SNC_internal role user tries to raise a request they are not able to select the group in reference variable it shows "no group found". However, Admin and ITIL role users able to see the groups. I checked the ACLs and Business rules related to sys_user_group table. but still not able to find the cause of issue. 

As previous advised in the other question, I have created a "Read" ACL on that table and only assign the "snc_internal" role but that did not work. What else can be done?

[Mark Manders]

Did you also create a read ACL for the records and the display field (probably name), so they are not just able to read the table, but the records and field as well?

[Kelvin-KenA2855]

Hello Mark,

Thanks for your response.

Yes I did. I created a read ACL for field (name). sys_user_group.name. That did not work too.

[vstefanova]

Hi Kevin, 

You can use "Analyze Access and Permissions" to identify what is blocking read access to the group. Also verify whether the user has access to the backend group list. If they do, it is most likely that the query_range ACLs are blocking the user's access.

Best regards,

Victoria