Read ACL not working

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‎09-08-2019 10:53 PM
The requirement is: we have security incidents application.
There is a group called xyz.
1) When an incident is assigned to this group only the caller, opened by and memebers of that group should be able to see incidents assigned to this group.
2) If the incident is reassigned to a different group, then the previous group, new group, the caller and the opened by should see the incident.
Even the first part of the requirement is not working for some reason and I cannot use a before query business rule because they don't support conditions and ACL is not working.
Any thoughts on this please?
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Team Development

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‎09-16-2019 07:01 AM
It can be done but it would be a bit tricky, it is easier to configure ACL in this case.
Can you enable 'Debug Security Rules' and check exactly what ACL is passing to grant write access? There could be another one granting access.
ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022