Read-only role users can not see mails in ticket activities.

nitin51 · ‎09-25-2023

I have selected emails in the ticket activities filters aswell.

Could you please help me, i want read-only users to see mail in case records activities aswell

Jaspal Singh · ‎09-25-2023

Hi Nitin,

Are the outbound mail enabled for the platform an also for the users? What type of users are these? Do they have any snc_internal or snc_external role or so?

nitin51 · ‎09-25-2023

Hi jaspal,

Both inbound and outbound enabled for platform.

users has snc_internal role

nitin51 · ‎09-26-2023

Hi jaspal,

Both inbound and outbound enabled for platform.

users has snc_internal role