Reassignment count for a assignment group

[Dharaneetharan]

I need to find the average of reassignment done to a particular group.

I am thinking to create a Brule to create an metric when assignment group changes to that group.

Can anyone has worked on this before.Kindly let me know

[Community Alums]

Hi @Dharaneetharan ,

You are thinking in the correct direction which is using the metric, that's the best way.

Example : For incident table ,to capture the assigned to specific assignment group during a month, you need to utilize incident metric for assignment group. based on this, you can afterwards create your report based on the incident_metric table.

[Dr Atul G- LNG]

Hi @Dharaneetharan 

Yes, you can create or i am sure OOTB the metric is available on Assignment group.

[Shivani_singh]

Hi @Dr Atul G- LNG 
If we have 4-5 groups to check the reassignment count .
Can only one metric definition be enough?

[Dr Atul G- LNG]

Hi @Shivani_singh 

Metrics are applied to incident records, and if an incident is reassigned, it is captured in the system. One metric is stored in the database, and later you can filter it based on the required groups