Reassignment count for a assignment group
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‎02-28-2024 06:50 AM
I need to find the average of reassignment done to a particular group.
I am thinking to create a Brule to create an metric when assignment group changes to that group.
Can anyone has worked on this before.Kindly let me know
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‎03-24-2025 10:29 AM
Hi @Dr Atul G- LNG
I tried doing it, but could not get the result.
Have attached the screenshot.
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‎03-24-2025 10:38 AM
I think it is AND and OR
Reassignmnet Count > 1
AND
group = X
or group = Y
try to do like this an dont add so many group,. add 1/2 and test.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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‎03-24-2025 11:51 PM
Hi @Dr Atul G- LNG
What do you mean by And or not?
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‎03-24-2025 11:55 PM
Let's make it simple
Reassigement count > 1
AND
Group = X
or
Group = Y
Just try with 2 groups as of now.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎03-25-2025 03:57 AM
Hi @Dr Atul G- LNG
Thank you, It helped me.
But what if i want the Re-assigned to count for a particular group?.