Reassignment count for a assignment group

Dharaneetharan
Tera Contributor

I need to find the average of reassignment done to a particular group.

I am thinking to create a Brule to create an metric when assignment group changes to that group.

Can anyone has worked on this before.Kindly let me know

15 REPLIES 15

Hi @Dr Atul G- LNG 
I tried doing it, but could not get the result.
Have attached the screenshot.

Hi @Shivani_singh 

 

I think it is AND and OR

Reassignmnet Count > 1

AND

group = X

or group = Y

 

try to do like this an dont add so many group,. add 1/2 and test.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Hi @Dr Atul G- LNG 
What do you mean by And or not?

Hi @Shivani_singh 

Let's make it simple

 

Reassigement count > 1

AND

Group = X

or

Group  = Y

 

Just try with 2 groups as of now.

 

AGLearnNGrow_0-1742885716422.png

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG 
Thank you, It helped me.
But what if i want the Re-assigned to count for a particular group?.