Hello all,
we want to be able to receive an email with has a field 'reply_to'.
The inbound action should check if the field is filled and send a reply to this given address.
I sent an email with given 'reply_to' from Outlook to ServiceNow.
I recognized that the field 'reply_to' at 'sys_email' is not filled with the given address.
But in the header I can see that there is an entry 'reply_to' with the content.
I checked the article Accessing email object variables (servicenow.com) but there is no 'reply_to' listed.
Does anybody know this issue and has a solution?
How can I get the desired information?
Thanks in advance for any hint!
Best wishes
Michaela
