Receiving error messageGlideAjax not defined

[Jeff96]

I'm having an issue calling script include from a UI Action.  I thought I would test a simple script from Background Script that returns department name from sys_user table record.  Below is the client script I'm running from Background Script and the script include which is set to 'Client callable'.  Both actions are in Global scope.  Whenever I run the script I receive an error indicating 'GlideAjax' is not defined.  It use to be that when typing the declaration line (var ga = new GlideAjax('script_include_name'), the  whole GlideAjax declaration would turn italic after completing the command.  This is not the case now.  The script include name turns italic but GlideAjax does not (var ga = new GlideAjax('script_include_name').  I can confirm that 'AbstractAjaxProcessor' is in the system.

Any help is greatly appreciated.

[Danish Bhairag2]

Hello @Jeff96 ,

U cannot execute client script code in Background Script as Background script is a Server side Script.

Read more about it here:

https://docs.servicenow.com/en-US/bundle/vancouver-application-development/page/script/server-script...

Please mark my response helpful if it resolves your issue.

Thanks,

Danish

[KevinBellardine]

You're gonna hate it if this is the right answer, but from what you posted it looks like your SI definition user a lowercase U and your script is calling it using an uppercase U.

[Jeff96]

Hi Tera Expert,

Sorry, I've best working on this for a while and copied the wrong script. It doesn't work with lowercase u in script include name as well (var ga = new GlideAjax('g_userDepartmentDetail');.  I thought that was my issue as well.

[Danish Bhairag2]

Hi @Jeff96 ,

You can test ur script include from background script by calling it this way.

var execOutput = new g_userDepartmentDetail().details(Id);// enter hard-coded sys I'd in string