Recent Tasks in Service Operations Workspace

[Amith6]

When the Service Desk agent raise an Interaction record in Service Operations Workspace, they are given the option to view the callers recent tasks. (Image attached).

When you click on the option it displays cards that show the records they’ve raised. For RITMs it displays the “REQ” number an not the “RITM”.

Just wanted to know if this is configurable and could display the “RITM” instead?

Need any customization?

[Ankur Bawiskar]

@Amith6 

1st image is not visible.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Amith6]

Adding the images

[Dr Atul G- LNG]

Hi @Amith6 

https://www.servicenow.com/community/service-operations-workspace/edit-quot-opened-for-tasks-quot-se...

Log  a Now support case

[Ankur Bawiskar]

@Amith6 

I doubt this is possible.

But you can explore and deep dive on the UI builder component which renders this and see if any config helps you.

If my response helped please mark it correct and close the thread so that it benefits future readers.