RECORD NOT FOUND

Srinivas Balusu
Kilo Guru

Hi,

When I am trying to open an existing record from my new table, it says 'Record Not Found'. What could be the reason?

1 ACCEPTED SOLUTION

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Bsss,



In the dictionary of that specific table make sure that the type reference field has the reference table populated.


Please let me know if you have any questions.




View solution in original post

12 REPLIES 12

cameronrichard
ServiceNow Employee
ServiceNow Employee

Hi Srini,



I assume this is happening from a list? What is the first column you have in your list and are you clicking on that field or on the info icon?



If you ctrl-click (cmd-click for mac) that link into a new tab, does the URL look correct (is the table name a sys_id what you expect)?



Thanks,



Cameron


Thanks for your response Cameron.


1. Yes it is from a list. (Both info icon and the First filed gave the same error - Record Nto found')


2. When I used cntrl+Click the URL looks fine. "/table_name.do?sys_id=xxxxxxxxxx"



FYI - I am facing this on tables using Extend.


Are you listing the records via the child or parent table?


I tried both of them. Both of them failed to to display...