record prodcuer showing as state=published and checked out=false

snow_beginner
Mega Guru

‎05-20-2022 02:51 AM

Hello,

I have been amending this record producer and it was not showing the submit button, but now thats resolved but the state=published and checked out=false has happened. 

I did click the button Edit in Catalog Builder while looking for the submit button and then had to submit it there because otherwise it was giving some error that i can't edit it in dev.

I have looked at other catalog items and record producers they all mostly have state=none and checked out=none.

What do I do to revert the changes back?

Thanks

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Anil Lande
Kilo Patron

‎05-20-2022 03:15 AM

Hi,

Looks like many people are facing issue because of OOB 'Edit in Catalog' builder Ui Action.

I have submitted an idea related with this issue, please upvote it to add more weight:

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=a77e5509db6fc9902dc24f781396...

 

Not sure what exactly the issue in your case as it vary based on catalog item customization.

In our case catalog items were quite complex and it was not possible to rework on all. We deleted record producer/catalog item from DEV env and imported it from another instances (QA/UAT/Prod) and did some rework for new enhancements. 

 

Thanks,

Anil Lande

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Thanks
Anil Lande
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